Terms & Conditions

Last Updated: August 2026

Welcome to Silk Protein Professionals. By accessing our website or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our website.

1. About Our Products

Silk Protein Professionals provides professional hair-care and hair-treatment products, including shampoos, masks, keratin treatments, and related products.

Product descriptions, images, sizes, packaging, and availability may occasionally vary from the information displayed on the website.

2. Product Usage

Our products should be used according to the instructions provided on the product packaging.

Some products may be intended for professional use only. Customers should carefully read all usage instructions, warnings, and precautions before using any product.

3. Orders & Purchases

When placing an order, you agree to provide accurate and complete information, including your name, contact details, billing information, and shipping address.

We reserve the right to:

  • Accept or decline an order.
  • Cancel an order where necessary.
  • Correct pricing or product information errors.
  • Limit quantities of products available for purchase.

4. Pricing & Payment

All product prices displayed on the website are subject to change without prior notice.

Payment must be successfully completed before an order is processed, unless another payment method has been specifically offered by us.

5. Shipping & Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery timeframe.

Delivery times may vary due to location, courier delays, weather, holidays, or circumstances beyond our control.

Customers are responsible for providing a correct and complete delivery address.

6. Returns & Exchanges

Returns or exchanges will be handled according to our applicable Return & Refund Policy.

Products may not be eligible for return if they have been opened, used, damaged, or altered after delivery, subject to applicable consumer laws.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and supporting photographs so that we can review the issue and provide an appropriate solution.

8. Intellectual Property

All website content, including logos, product images, text, graphics, designs, and other materials, belongs to or is used by Silk Protein Professionals and may not be copied, reproduced, modified, or distributed without permission.

9. Website Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to the website or its systems.
  • Copy or misuse website content.
  • Submit false or misleading information.
  • Interfere with the website’s operation or security.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Silk Protein Professionals
Email: silkproteinprofessional@gmail.com
Phone: +91-8828579230